Effective Date: June 1, 2026

At License to Shine, your privacy matters to us. This Privacy Policy explains how License to Shine, LLC collects, uses, discloses, and protects personal information when you visit our website, request an estimate, schedule or receive services, communicate with us, or otherwise interact with our business.

Information We Collect

We may collect personal information that you voluntarily provide, including:

- Name

- Email address

- Telephone number

- Billing and service address

- Appointment and scheduling information

- Vehicle information, such as its year, make, model, color, size, condition, and services requested

- Photographs or videos documenting the vehicle’s condition

- Estimates, invoices, payment status, and transaction information

- Communications, service requests, reviews, and customer-support information

- Marketing and SMS communication preferences

Payment-card information may be collected and processed directly by our third-party payment processor. License to Shine generally does not retain complete payment-card numbers.

When you use our website, we or our service providers may automatically collect:

- IP address

- Browser and device information

- Pages viewed and links selected

- Referring website

- Dates and times of website activity

- Cookie identifiers

- General location derived from an IP address

- Website performance and usage information

How We Use Your Information

We may use personal information to:

- Respond to inquiries and estimate requests

- Schedule, confirm, and manage appointments

- Provide automotive detailing and related services

- Communicate about a vehicle or authorized service

- Document vehicle condition before, during, and after service

- Process payments and maintain transaction records

- Provide customer support and address service concerns

- Send administrative, appointment, and account notifications

- Send promotional messages when the recipient has provided appropriate consent

- Operate, secure, analyze, and improve our website and services

- Detect fraud, misuse, security incidents, or unlawful activity

- Comply with legal, accounting, tax, insurance, and regulatory obligations

Vehicle photographs will not be used for advertising or promotional purposes without separate customer permission.

SMS Communications

If you provide your mobile number and expressly opt in, License to Shine may send you text messages concerning appointment reminders, scheduling, service updates, customer support, account notifications, and, when separately authorized, promotional or marketing offers.

Message frequency varies. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing goods or services. Reply STOP to opt out or HELP for assistance. We may also honor other reasonable requests to revoke consent.

Mobile information, including telephone numbers and SMS opt-in records, is not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers that help us deliver text messages, but only as necessary to provide those services.

Commercial marketing texts generally require appropriate prior consent, while consumers retain the right to revoke consent. FCC text-message guidance

Information Sharing

We do not sell personal information.

We may disclose personal information to:

- Website hosting, scheduling, CRM, payment-processing, email, analytics, and SMS providers

- Employees and contractors who need the information to perform authorized services

- Accountants, attorneys, insurers, and other professional advisers

- Government authorities or other parties when reasonably necessary to comply with law, legal process, insurance requirements, or to protect rights, property, safety, or security

- A buyer, successor, or other party involved in a merger, financing, sale, reorganization, or transfer of all or part of the business

- Other parties when you direct us or provide consent

Service providers may access personal information only as reasonably necessary to perform services on our behalf and subject to their contractual obligations and privacy practices.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, measure performance, and understand website usage. We may use third-party analytics providers to help us evaluate website traffic and interactions.

You can manage cookies through your browser settings. Disabling cookies may affect certain website features. If we use advertising or targeted-marketing technologies, we will provide any notices and choices required by applicable law.

Do not claim that cookies “personalize content” unless the website actually does that.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. While no online transmission is completely secure, we continually work to protect your information using industry-standard security practices.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, meet insurance requirements, and comply with legal, tax, accounting, or regulatory obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

The FTC recommends collecting only necessary information and disposing of it when it is no longer needed. FTC data-security guidance

Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request that we:

- Confirm whether we process your personal information

- Provide access to certain personal information

- Correct inaccurate information

- Delete certain information

- Provide a portable copy of certain information

- Opt you out of marketing communications

- Honor applicable rights concerning targeted advertising, data sales, or profiling

To submit a request, contact us using the information below. We may need to verify your identity before processing a request. Certain information may be retained when necessary to complete transactions, maintain business records, prevent fraud, comply with law, or establish, exercise, or defend legal claims.

We will not discriminate against you for exercising an applicable privacy right.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it. A parent or guardian who believes a child has provided personal information may contact us using the information below.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. The updated policy will be posted on this page with a revised effective date. Material changes will apply prospectively unless otherwise required by law.

Contact Us

License to Shine, LLC

Email: [email protected]

Phone: 270-363-9876

www.LicenseToShine.com